Terms of service

Agreeing to these terms

These terms are an agreement between you and Gobookfy ("we", "us"). By creating an account or using Gobookfy you agree to them. If you use it for a business, you confirm you can accept these terms for that business. If you do not agree, please do not use the service.

What Gobookfy is

Gobookfy lets a business build a booking page, take appointments from its customers and manage them with its team. We provide the software. We are not a party to the appointments or sales between a business and its customers, and we do not provide the services a business offers.

Your account

• You must be at least 18 and able to enter a contract.
• Give accurate details and keep your password safe. You are responsible for what happens under your account, including what your team members do.
• Tell us right away at support@gobookfy.com if you think someone has accessed your account without permission.

Plans and payment

Paid plans are charged monthly in advance. We will show the price before you pay and will tell you before a price changes. You can cancel at any time and your plan stays active until the end of the period you paid for. Unless the law says otherwise, payments already made are not refunded.

Payments from your customers

When a business takes online payments through Gobookfy, the money moves through the business's own PayPal, Stripe or Square account. We are not a bank or a payment processor, we do not hold your money, and the provider's own terms and fees apply. The business decides its prices, deposits and no-show or late-cancellation fees, must show them clearly to customers, and is responsible for charging them lawfully, for refunds and for handling disputes and chargebacks.

Your content and your data

You keep ownership of everything you put into Gobookfy, including your page content, photos, bookings and customer details. You give us permission to store, display and process it only to run the service for you.

You are responsible for your content and for having the right to use it, including photos and text you upload. If you collect personal data from your customers, you are responsible for doing so lawfully: telling them how you use it, asking only for what you need, and honouring their rights. Our privacy policy explains how we handle that data for you.

Acceptable use

You agree not to use the service to:

• break the law or help others do so
• sell or promote anything illegal, or anything that is deceptive, fraudulent or harmful
• send spam or collect data in ways people would not expect
• upload malicious code, probe or attack the service, or try to access another business's data
• collect sensitive information (for example health details) beyond what you genuinely need to provide your service, or collect card numbers in booking form questions
• impersonate another person or business, or copy a business's brand to mislead people

We may remove content or suspend accounts that break these rules, and will usually try to contact you first unless the risk is urgent.

"Powered by Gobookfy"

Booking pages made with Gobookfy show a small "Powered by Gobookfy" link in the footer. You agree not to hide or remove it unless your plan says you can.

Availability and changes

We work to keep the service running, but it may be unavailable at times for maintenance or reasons outside our control. We keep improving the service, so features may change or be removed. If a change affects what you rely on, we will try to give notice.

Ending your account

You can delete your account at any time from your account settings, and can download a backup of your page and bookings first. We may suspend or close an account that breaks these terms or puts others at risk. When an account is closed its data is deleted as described in the privacy policy.

Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be uninterrupted or error free, or that it fits a particular purpose. Please check the details of important bookings, and keep your own copy of anything you cannot afford to lose.

Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost bookings or lost data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence. Consumers keep any rights the law gives them.

Changes to these terms

We may update these terms. For important changes we will update the date above and tell account holders, for example by email. If you keep using the service after a change takes effect, you accept the new terms.

Governing law

These terms are governed by the laws of the country where Gobookfy is registered, and the courts there can decide disputes, without removing any mandatory consumer protections that apply where you live.

Contact

Questions about these terms: support@gobookfy.com.